Return & Exchange Policy

At Haircare Studio, we are committed to delivering premium-quality hair solutions while maintaining the highest standards of hygiene and quality control. Due to the personal and hygienic nature of hair products, we follow a carefully defined Return & Exchange Policy outlined below.

Please read this policy carefully before placing an order.

When Is Return or Exchange Accepted?

We accept returns or exchanges only under the following circumstances:

You have received a damaged, defective, or incorrect product
The issue is reported within 24 hours of delivery
The product is unused, unwashed, uncut, and in original condition
Original packaging, tags, and invoice are intact
A clear unboxing video (from opening the parcel to product reveal) is provided

Requests without proper proof may not be accepted.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Used or worn hair extensions, wigs, toppers, or volumizers
Products that are washed, colored, styled, cut, or altered
Customized or made-to-order hair systems
Products damaged due to customer mishandling or improper care
Requests raised after 24 hours of delivery

Exchange Policy

Exchange is allowed only once per order
Replacement will be processed after product inspection
If the same product is unavailable, a store credit may be offered
Exchange shipping timelines depend on product availability

Refund Policy

Refunds are applicable only for approved defective products
Refunds are processed to the original payment method
Processing time: 7–10 working days after approval
Shipping and handling charges are non-refundable
Return Shipping Guidelines

Customers are responsible for securely packing and returning the product
We recommend using a reliable courier service
Haircare Studio is not liable for loss or damage during return transit

Important Hygiene Notice

Hair products are personal-use items. Once opened or tried, they cannot be resold.
This policy is strictly followed to ensure hygiene, safety, and fairness to all customers.

Need Assistance?

If you face any issue with your order, contact us at:

📧 Email: Haircarestudio.hcs@gmail.com
📞 Phone: +91 9713456089
🕘 Working Hours: Monday – Saturday | 10:00 AM – 7:00 PM